Next time you start the sequencer, it will create a new folder with fresh preferences and default settings - which hopefully resolves the problem you've experienced. If you find folders of previous versions of your program, make sure to hide or remove them, too.The folder will only be hidden safely, if the change will be done before the original folder name. Rename it (for example, from 'Cubase 8.5' to 'xCubase 8.5') to hide it from the sequencer.While the menu is folded out, holding down the key (options) will show the 'Library' entry. Here is how to access it: In the menu bar of Mac OS X click on 'Go'. Since Mac OS X 10.7 (Lion), the user's Library folder is hidden by default. This folder contains all preference files of your sequencer. Go to User Home/Library/Preferences and locate the folder which is named the same as your sequencer, for example 'Cubase 8.5'.

Fortunately, refreshing the preferences files is straightforward: If your Steinberg sequencer is protected by a Soft-eLicenser, you will find more information in the Soft-eLicenser FAQ.Ĭorrupted application preference files can bring your Steinberg sequencer into all kinds of troubles, particularly after installing an update. USB-eLicenser - Details, tips and troubleshooting

This help center article provides further and more detailed assistance in solving dongle and license related issues: So if a USB-eLicenser (dongle) or a specific license is not being recognized, or you get any eLicenser Control Center related error messages when starting your Steinberg sequencer, you should download and install the latest eLicenser Control Center at first. The most common reason for license related problems is an outdated or corrupted eLicenser Control Center installation. The following troubleshooting tips & instructions are basically valid for all Steinberg sequencers running on Mac OS X since Cubase SX 1, Nuendo 1 and Sequel 1.

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